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Pixy Cam not detecting, wont allow to update firmware

right so i downloaded pixy cam opened it up and nothing except from ‘‘not detected’’ then i tried download the latest firmware, opening pixycam thing plugging in the usb at the same time as holding in the white button and still nothing, nothing comes up that allows me to update the firmware thing
how do i fix this?

Hi Audrey,

sorry for the trouble! Have you seen our troubleshooting doc? http://cmucam.org/projects/cmucam5/wiki/I_get_the_message_"No_Pixy_devices_have_been_detected"_in_PixyMon

If you’ve tried the steps listed there, it’s possible you have a defective device. Where and when did you purchase your Pixy?

Thanks,
Jesse