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Pixy Detected - error: Unable to connect to device.

Pixy Hardware
#1

Hi,

I recently purchased a PixyCam & pan/tilt for a school robotics club. Took it out of the box, assembled it as per instructions, and installed PixyMon along with device drivers. I open Pixymon, plug in the device, the LED flashes twice, the servos try to move (when connected) & then in the software, I am getting a loop of:

“Pixy detected.
error: Unable to connect to device.
Pixy detected.
error: Unable to connect to device.”

I’ve tried this Pixycam on multiple computers (multiple windows/linux), with multiple USB cables (that I am 100% sure are functioning), with and without servos plugged in; I reinstalled device drivers and Pixymon on this current machine, with no luck. I tried the troubleshooting guide provided on your website, even going as far as re-flashing the latest firmware. PixyCam CMUcam5 shows up without an exclamation point under Pixy Devices. I cannot figure out what is wrong.

Thanks!
Sean

#2

Are you running pixymon to be compatible with windows 10? That might be the issue, try a different compatibility if this is the case.

#3

Just tried that on the windows 10 machine; did not solve my problem. I’ve tried Pixymon on two windows 7 machines, a windows 10 machine, & a machine running the latest version of Ubuntu. Is it possible the board is dead?

#4

Hello Sean,
Sorry for the problems! Windows 10 should be fine, but it sounds like it might be an issue with the PCB. We will send you an email.

Edward