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Pixy device not detected

Have search the web and forum for problem i faced but cannot find one that is similar to mine.
Problem is that when plugged with usb cable, only red light is shown and will stay forever as long as usb is connected. white light shown when connected to power source and will never change too. Nothing changed when the button is pressed and still the Pixymon shows no Pixy device is detected. Have tried changing cables,uploading new firmware , re-installing pixymon and Drivers but nothing works. Is this a hardware or software issue? sorry if this is a simple problem.
Thank You.

Did you check whether there is a proper soldering or not in the connector?

Hello Chua,
what happened when you tried to upload new firmware? was it successful?

Edward

Sorry for the late reply. was busy with other important matter at hand. will update ASAP. If possible by today.
Thank You

Firmware is not uploaded. It can’t be uploaded. nothing happened. I will try to re-solder the connector.

Tried re-soldering . nothing changed

Hello Zaq,
what message did you get when you tried to upload the firmware? Please describe what happened.

Edward

Really sorry for the late reply. was working on other parts of my project.
Launched PixyMon and pressing Pixy cam white button before plugging in USB cable is the way to install the firmware i believe. Got a message saying"error: No Pixy devices have been detected." Tried another cable but ended up with the same result.
I once got a message saying"Pixy detected" but nothing changed.
Thank you.

Hello Zaq,
It sounds like a hardware issue. We will get in touch via email.

Edward