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PIxy2: Unable to open USB device

Hi,
I just purchased my pixy2 cam earlier this week and received it today. I downloaded all of the software and uploaded the firmware to get the message “unable to open USB device” when the pixy2 is plugged in. Whenever I plug the camera in the light flashes for 1 second and pixymon says the pixy is detected. After that I receive the “unable to open USB device error” and the camera begins to get really hot quickly. What can I do to make this camera work?

Hello,
Sorry for the problems. When you say the the LED flashes, can you describe?

Have you tried another computer (for testing purposes)? Sometimes drivers installed on a particular computer can interfere with libusb.

Edward

Hi,
The main LED would flash a white light when it is first plugged in and the program is ran, after that the LED would become dim and pixymon says it is unable to open USB device. I have tried on two different computers with the same results.

T

Hello,
We will contact you via email.

Edward