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Pixy's software problem

Trying to use pixyMon with original Pixy and am getting the message
“Pixy detected.
error: Unable to connect to device.” in a continuous loop…
I have tried multiple usb cords as well as multiple computers all with the same result. I have even reinstalled the firmware countless times and tried older versions with no luck.
It seems it may be dead :’(
I have a project coming up soon that I really would like to use this on so any help in resolving the issue would be deeply appreciated!

Hello,
We will be sending you an email to try to assist you with your problem.

Edward

what should i do to solve the problem like above