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Unable to connect to device

I am also in the endless cycle of “Pixy detected”, “Unable to connect to device”
I went through the troubleshooting. Pixy “working properly” in device manager. USB drivers up to date. Pls lmk next steps. Thank you.

Hello, sorry for the problems. We will contact you.

Edward

Hello.
I had the same problem they mentioned and what I did to fix it was to properly close the Pixymon, and safely eject the usb connector from the camera. I waited for it to tell me that it could be disconnected safely so I could disconnect the camera.
Then I opened Pixymon and reconnected the camera via USB and it worked normally.