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Pixy2 "cannot get hardware version" while upgrateing firmware

Hi guys,
did pixy2 programmed hardware id ? why pixymon v2 doesn’t work?

image

Hey there,

emailed you to follow up!

Cheers,
Jesse

I have the same problem

hi i’m having the same problem can you help me with it

Hello,
This usually indicates that Pixy2 wasn’t programmed at the factory, or the processor was replaced (somehow).

Did your Pixy2 work before you started getting this error?

Edward

It didnt work from the start its a new unit

We’re sorry for the problems. We will have someone contact you via email.

Edward

i am having the same problem ! How can i fix it

Emailed you!

HEY
can you please help me with this?
I just got my new pixy and i have the same problem.

Hmm, odd. Emailing you!

Hi, I am having the same problem. I bought several pixy cameras and two of them have this kind of issue.

Hello,
We will email you soon.

Edward

Hello! I have the same problem. Can you help me, please?

Hello,
We are having someone contact you via email.

Edward