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Pixy2 "cannot get hardware version" while upgrateing firmware

Pixy Software
#27

Same problem cannot get hardware version

#28

Hello,
We are going to email you.

#29

I have the same probloem…" Cannot get hardware version"

#30

Hello,
We will email you.

#31

I have the same problem! :c

#32

Hello,
We will email you.

#33

Same issue over here Mac Monterey, would you please provide guidance ?

Thanks in advance

#34

Hello,
We will email you.

#35

Hi I’m having the same issue with two of my pixy cameras

#36

Hello,
We will email you.

Edward

#37

Hi there, Unfortunately i am having the same issue with my Pixy, need help !

#38

Hello,
We will email you.

Edward

#39

hello there,
i am having the same problem with my pixycam 1.3

EDWARD PLEASE EMAIL ME PLEASE PLEASE

i llove pixycam!!!,
robot enjoy er 529

#40

Hello,
Sorry for the problem. We will email you.

Edward

#41

Also encountering this issue, using Pixy1.
Please email me!
Thanks

#42

Hello I am having issue opening the pixy2 software. It just quit and it is impossible to open it. I am using Monterey os. Any resolution?

#43

Hello,
It sounds like PixyMon isn’t running on your Mac. Does it give you an error when you try to run it? Is your Mac an M1 or an Intel processor?

Edward

#44

Hi, I am having the same problem
i received a notification with the following error
error: Cannot get hardware version.

#45

Hello,
Sorry for the problems. We will send you an email.

Edward

#46

image
i am having issue with being able to connect.